Thursday, June 20, 2013

End User Java Woes Continue With Latest Java Update

On Tuesday, Oracle released Java 7 Update 25, which patched at least 40 security holes.  End users who had retained the default "High (recommended)" security setting in their Java Security Settings from the previous update found that they were no longer able to load Java content in their web browser.  Instead of an informative and helpful "Your Java is out of date" or "An update to your Java software is available" or "Please update your Java to view this content" dialog, users were instead greeted with a cryptic:

Not present was any indication that the "Security Settings" were "Java Security Settings" nor any indication of where an end user could modify their "Security Settings" to prevent this dialog from displaying.  Also not present was any indication that an update to the Java software on their computer would provide a remedy to the "Application Blocked" issue.  The end result was a surge not only in support inquiries about how to use the ParaChat Java chat client, but also a surge in traffic to our Knowledgebase from across the globe.

Below is a collection of relevant links to helpful Knowledgebase articles about this specific issue that end users need to know:
In addition to updating a computer's Java version so Java content will load in the web browser, end users who are accessing ParaChat through our latest chat client technology will be able to select which chat client type they want to use:

If an end user is unable to log in when Java is selected, simply select the Flash or Mobile/HTML radio button instead.  And remember:  If you don't see Java, Flash & Mobile/HTML, you're using old room code!

Keywords: Application Blocked, Application Blocked by Security Settings, Your security settings have blocked an application from running with an insecure or expired jre, Java

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